Legal notice
Legal Notice (Specified Commercial Transactions Act)
This translation is provided for reference only. The Japanese version is the official version and prevails in case of any difference.
| Seller | Cleart Design |
|---|---|
| Responsible person | 小野 由貴 |
| Address | 〒753-0024 山口県山口市金古曽町5-19 |
| Phone | 050-6874-8272 We do not take inquiries at this number. Please contact us through LINE (chat and free calls) or email. |
| info@cleart-design.com | |
| Prices | Shown for each service on the pricing page. The price shown is the total amount payable. |
| Other charges | Internet connection fees are the customer’s responsibility. Bank transfer fees are the customer’s responsibility. |
| Payment method | Credit card (Visa, Mastercard, JCB, American Express, Diners Club), Apple Pay, or Google Pay (processed by Stripe). For larger projects, we also accept bank transfers. |
| Payment timing | One-time plans, add-ons, and features: full payment when you order. For bank transfers, please pay in full before work begins. Monthly plans: you pay the first installment when you order (1 month for monthly billing, 1 year for yearly billing), and we then bill you every month (every year for yearly billing) on the same day of the month as your order date. Care plans: the first month (30 days) of Maintenance and Management is free, and we bill you monthly after that. For Hosting only, you pay the first monthly fee and the handover fee when you order, and we bill you monthly after that. |
| Delivery timing | Website builds (one-time and monthly plans): once we have your questionnaire answers and materials, we launch in as little as 5 days (Business Card site) or 7 days (Five-Page Package and monthly plans). Add-ons and features: built together with your website. If added later, we will confirm the details and tell you the planned launch date. Care plans: start as soon as we are ready after you order. Hosting only starts on the day the handover is complete. |
| Terms for ongoing contracts | Monthly plans: minimum term of 12 months, renewing automatically every month from the 13th month. Yearly billing covers 12 months for the price of 10. Care plans: renew automatically every month. |
| Withdrawal, cancellation, and refunds | One-time plans: before work begins (before you submit the questionnaire), we refund your payment minus processing fees. Once work has begun, no refunds are given. Monthly plans: notify us by the last day of the month before the month in which you wish to cancel. If you cancel during the minimum term, the remaining monthly fees are payable in one lump sum. Yearly billing is not refunded for cancellation partway through. Care plans: notify us by the last day of the month before the month in which you wish to cancel. As these are mail-order (online) sales, the cooling-off system does not apply. For details, see the Terms of Service. |
| Ordering conditions | Limited to customers using our services for business (shops, companies, sole proprietors, schools, and so on). The same applies to customers outside Japan. When we are busy, we may temporarily stop accepting new orders. |